Privacy Policy
Effective Date: January 2026
Last Updated: January 2026
Introduction
Seoul Medical Facility Finder ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our medical facility finder chatbot service (the "Service").
By using our Service, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our Service.
Information We Collect
1. Information You Provide
When you interact with our chatbot, we may collect:
- • Chat messages: The text you enter in conversation with the chatbot
- • Search queries: Information about medical specialties, locations, and preferences you express
- • Feedback: Any feedback or ratings you provide about our service or facility recommendations
Important: We do NOT collect or store personal medical information, health records, or specific details about your medical conditions or symptoms.
2. Automatically Collected Information
When you access our Service, we automatically collect certain technical information:
- • Device information: Browser type, operating system, device type
- • Usage data: Pages visited, time spent on the Service, interaction patterns
- • IP address: Your internet protocol address (which may indicate general location)
- • Cookies and tracking technologies: Data collected through cookies and similar technologies
3. Information We Do NOT Collect
- • Personal health records or medical history
- • Social security numbers or government ID numbers
- • Payment or financial information (our service is free)
- • Precise real-time location tracking
- • Personal contact information unless voluntarily provided for support purposes
How We Use Your Information
We use the information we collect for the following purposes:
Process your queries and provide relevant medical facility recommendations based on your search criteria.
Analyze usage patterns to improve chatbot responses, ranking algorithms, and user experience.
Monitor for fraudulent activity, abuse, and technical issues to maintain service integrity.
Respond to legal requests and prevent illegal activities as required by law.
Generate aggregate statistics about Service usage and display contextually relevant advertisements.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience:
- • Essential cookies: Required for the Service to function properly
- • Analytics cookies: Help us understand how users interact with the Service
- • Advertising cookies: Used by advertising partners to display relevant ads
You can control cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of the Service.
Third-Party Services and Advertising
Advertising Partners
We may use third-party advertising services (such as Google AdSense) to display advertisements on our Service. These advertising partners may use cookies and similar technologies to:
- • Collect information about your visits to our Service and other websites
- • Display ads based on your interests and browsing patterns
- • Measure ad effectiveness and optimize ad delivery
We do not control these third-party technologies or the information they collect. Please review the privacy policies of our advertising partners for more information about their data practices.
Analytics Services
We may use analytics services (such as Google Analytics) to collect and analyze information about Service usage. These services help us understand user behavior and improve our Service.
How We Share Your Information
We do not sell your personal information. We may share information in the following circumstances:
- • Service providers: With trusted third parties who help us operate the Service (hosting, analytics, advertising)
- • Aggregated data: We may share anonymized, aggregated data that cannot identify individual users
- • Legal requirements: When required by law, court order, or government request
- • Protection of rights: To protect our rights, safety, or property, or that of our users or others
- • Business transfers: In connection with a merger, acquisition, or sale of assets
Data Security
We implement reasonable technical and organizational measures to protect your information:
- • Encryption of data in transit using HTTPS/SSL
- • Regular security assessments and updates
- • Limited access to personal information by authorized personnel only
- • Monitoring for security incidents and unauthorized access
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your information only as long as necessary to provide the Service and fulfill the purposes described in this policy. Chat logs and usage data may be retained for a reasonable period to improve our Service and comply with legal obligations. We periodically review and delete data that is no longer needed.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- •Access: Request access to the personal information we hold about you
- •Correction: Request correction of inaccurate information
- •Deletion: Request deletion of your personal information (subject to legal obligations)
- •Opt-out: Opt out of certain data collection (e.g., cookies, advertising)
- •Objection: Object to certain types of processing
To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to your request in accordance with applicable laws.
International Users
Our Service is hosted and operated from servers that may be located in various jurisdictions. If you access the Service from outside the hosting jurisdiction, please be aware that your information may be transferred to, stored, and processed in countries with different privacy laws than your country of residence. By using the Service, you consent to such transfer and processing.
Children's Privacy
Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on this page with a new "Last Updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.
Third-Party Links
Our Service may contain links to medical facility websites and other third-party sites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Seoul Medical Facility Finder
Privacy Inquiries
Contact information can be provided through the feedback mechanism on our platform
Note: This privacy policy is designed to be compliant with general privacy principles. Users in specific jurisdictions (such as the EU/GDPR or California/CCPA) may have additional rights under local law.